FAQ - Espace pour la vie Passport
Can I go directly to one of the museums with my Espace pour la vie Passport?
Reservations are strongly recommended to guarantee a place at Planétarium shows.
As for the outdoor gardens of the Jardin botanique, reservation is neither compulsory nor necessary: simply present your Passport at the entrance. However, during the Gardens of Light event, ticket reservation is mandatory.
Reservations are not required for the Biosphère, Biodôme and Insectarium but are always recommended to guarantee your visit.
When registering for a MULTI Passport, is the holder required to register all members?
Although registration of all members is strongly recommended when buying a Passport, it is not mandatory. Only the primary member’s registration is required at the time of purchase. However, all Multi passport members must be registered in the passport to visit our museums.
To add new members, send an e-mail to [email protected], mentioning your passport number and the names of the persons you wish to add to your membership (surname, first name and date of birth), or register members during your first visit to one of our museum ticket offices. It is not possible to add members via the portal.
What are the benefits and discounts available with the Espace pour la vie Passport?
The Passport allows unlimited access to Espace pour la vie museums with a reservation and subject to availability (includes self-guided site visits and Planétarium shows). Some special activities are not included.
Discounts for restaurants, shops, and day camps
By presenting your digital Passport or visit ticket along with a valid ID, you receive a 15% discount on purchases made in our restaurants and shops (some restrictions apply).
Passport holders also receive a discount on day camps. This discount applies to one child with the SOLO Passport or to multiple children with the MULTI Passport.
How long is the Espace pour la vie Passport valid for?
The Passport is valid for 365 days from its first day of validity (which may differ from the date of purchase).
How can I get my Espace pour la vie Passport?
You can purchase the Passport on our website, at one of our ticket counters, or through one of Espace pour la vie’s partner organizations.
Do I have to buy a Passport for a child under the age of 5?
No, admission is free. However, it is necessary to book a ticket for him or her, as is the case for the rest of the people accompanying him or her.
Can I give the Espace pour la vie Passport as a gift to someone else? How do I do this?
Yes, the Passport must be purchased online. Once the gift passport has been purchased, it must be activated on the first visit by the holder to one of our 5 museum ticket offices.
Consequently, the validity date begins on the day of activation, not the day of the initial transaction.
Can I get a refund for a ticket if I buy a Passport?
By presenting proof of purchase of your Passport, your ticket can be refunded if it was used the same day.
If a ticket was not used, it can be refunded at any time when you purchase a Passport.
Please see an agent at the ticket office for more information on the refund policy.
How do I renew my Passport?
- Access the portal
- Click on the Renewal button
- Click on the Add and go to Cart button
- If applicable, enter the promotional code received by email, click on the + button and then click on the Payment button
- Update member information when necessary
- Finalize payment
- You will receive an email with the new expiration date
Passport holders can also renew their passports in person.
If I renew my passport in advance, will I be penalized?
No, the renewal consists of 365 days, which are added to the days remaining on the Passport. No subscription day will be lost.
For example, if your Passport expires on June 1, you will receive a renewal notice on April 18 and will be eligible for the 25% discount until June 1. If you renew on May 20, your new Passport will take effect on June 1.
How do I create my Espace pour la vie Passport account?
In the confirmation email for your Passport purchase, click the link redirecting you to our website to create your account. This account will be where you can book your tickets.
Will I get a physical card?
No. When you receive your Virtual Passport, you'll need to print or save on your phone the barcode you received at the time of purchase. It is essential to keep a copy of this code to book tickets.
If the code is lost, you must contact our call center at 514-868-3000 or visit a ticket counter.
How do I book tickets with my Passport?
- Log in to your Espace pour la vie Passport account
- Reserve a date and time for your visit
- Present your ticket along with photo ID when visiting the site.
What happens if I book tickets and can't show up? Can I cancel a reservation?
Yes, you can cancel your reservation by contacting us through this form. You will need your confirmation code, which can be found in your receipt email.
Please note that repeated no-shows for reserved tickets may lead the City to suspend or cancel your Espace pour la vie Passport rights (see Terms and Conditions).
Does the Passport give priority when booking tickets?
No, Passport holders do not have priority over the general public purchasing tickets.
Can I use the MULTI Passport for a group outing?
No, under no circumstances can the Passport be used for group outings—school, tourist, leisure (day camps, sports teams, etc.) or otherwise.
Similarly, a child registered as a member on the Passport of a parent or relative may not use it to gain access to the museums as part of a group outing. Special rates are available for groups of 15 or more.
I want to change my Passport type (SOLO, SOLO + child, MULTI)? How do I proceed?
It is possible to change the type of Passport at the time of renewal only and no refund (in whole or in part) is possible.
For any changes to the Passport type at the time of renewal, please come to one of our museums.
If I lose my virtual card (the PDF file), is it possible to access a new file through my online portal?
No, to obtain another virtual card, you must make a request by email at [email protected] or by phone at 514-868-3000.
You will need to provide all the details in your file (full name, address, email, phone number, and names of other members, if applicable).
Can a member add or remove family members on their MULTI Passport?
No, once registered, members remain the same until Passport renewal.
Can I get a refund for my Passport?
No, the Espace pour la vie Passport is non-refundable.
Is a person with a disability required to add their accompanying person to their membership?
A person with a disability who holds an Espace pour la vie Passport does not need to add their accompanying person to it. The accompanying person is always entitled to free access to our museums.