FAQ - Espace pour la vie Passport
How do I renew my Passport?
- Access the portal
- Click on the Renewal button
- Click on the Add and go to Cart button
- If applicable, enter the promotional code received by email, click on the + button and then click on the Payment button
- Make adjustments to the members, if necessary
- Pay
Receive email with new expiration date Holders can also come on site to proceed with the renewal.
The renewal button will automatically appear within 45 days of the Passport expiry on the portal homepage.
If I renew my passport in advance, will I be penalized?
No, the renewal consists of 365 days which are added to the days remaining on the Passport.
I want to change my passport type (SOLO, SOLO + child, MULTI). How do I proceed?
To change the type of Passport at the time of renewal, you must contact the Espace pour la vie Customer Contact Centre at 514 868-3000 or go to one of our museums.
How can I take advantage of the renewal discount?
The discount will be automatically applied upon renewal within 45 days of the expiration date.
What happens if I book tickets and can't show up? Can I cancel a reservation?
Yes, by writing to us using this form. Your confirmation code found in your receipt email will be required.
Please note that repeated no shows for reserved tickets may lead the City to suspend or cancel your Espace pour la vie Passport rights (see Terms and Conditions).
Do we offer free access for someone accompanying a person with disabilities?
Yes, as with the purchase of a regular ticket, the accompanying person will have free access.
Can I get a refund for my passport?
No, the passport is non-refundable.
When registering for a multi subscription, is the member required to register all members?
No, only the main member registration is required. However, the main member will not be able to add the other members directly through his or her account. To add new members, you must send an email to [email protected] mentioning the passport number as well as the people you wish to add to the subscription (last name, first name and date of birth).
Can the member modify (add or remove) family members on their file?
No, once registered, members remain the same until renewal.
If I lose my virtual card (the PDF file), is it possible to access a new file through my online portal?
No, the member must make a request by phone or by email (including the passport number found under the bar code and your contact information) at [email protected] or 514 868-3000.
Does the Espace pour la vie passport give me access to other discounts?
Yes.
15% discount on purchases at Space for Life restaurants and gift shops.
Discounts on Day Camps (applies for one child per camp with the purchase of a Solo passport and several children per camp with the purchase of a Multi passport).
To take advantage of the discount, the passport holder simply needs to present his or her digital passport or ticket (at the shop or restaurant) along with an ID.
Can I go directly to one of the museums with my Espace pour la vie passport?
No, a reservation is required.
A passport holder cannot come to a site and have direct access by showing his or her passport. Tickets must be purchased through the platform, or via the ticket office depending on availability.
Do you have priority for booking tickets when you have a passport?
No, passport holders do not have priority over the general public.
How do I book my tickets with my passport?
Once logged in to your user account, you will be able to book your tickets for all the Space for Life institutions.
Do I have to buy a passport for a child under the age of 5?
No, the admission is free. However, it is necessary to reserve a ticket for him or her, as is the case for the rest of the people accompanying him or her.
How can I get my Espace pour la vie passport?
- Buy the passport at espacepourlavie.ca, at one of our ticket offices, at the Montréal Space for Life Customer Service Center ([email protected] or 514 868-3000) or from one of the Friends of Space for Life;
- Create a user account;
- Print or save in your phone the QR code given at the time of purchase. It is essential to keep a copy of this code to book your tickets*
*If the QR code is lost, the member will need to contact our call center or come in person in order for us to send him or her the file..
- Reserve a visit date and time from the created account;
- Show your ticket and photo ID upon visiting the site.
How long is the Espace pour la vie passport valid for?
The passport is valid for 365 days from the date of purchase.
What is the Espace pour la vie passport? What does it give access to?
The passport allows unlimited access to the Montréal Space for Life museums upon reservation and subject to availability (self-guided visits to sites and shows at the Planétarium Rio Tinto Alcan). All special activities are not included.
The Espace pour la vie passport also gives access to privileges such as discounts at restaurants, gift shops and day camps.